At Zebo, we personalize and deliver plastic-free, toxin-free, and vegan personal care essentials to your door every quarter. We do the research, testing, and heavy-lifting so that you don't have to when choosing a zero waste transition or lifestyle. Easy-peasy.
During checkout, you will be able to fully personalize your first box in a simple quiz. Then your Refill box will ship quarterly, every 3 months. It’s zero waste autopilot at its best.
Every 3 months by default. You're free to skip, pause, or edit the content of your box whenever you want.
Of course, we want you to have full control over your Zebo subscription. We don’t want unused products to pile up at your house. A notification email will always gently tap you on the shoulders 3 days prior to the automatic renewal, so that you have time to make any changes you want.
You’re in good hands! Please go to the upper right person icon, log into your account, and click on “Subscriptions” in the top ribbon. You will see the “My Subscriptions” section on the left where you can manage your current subscriptions, retake the personalization quiz, and save your choices for future refill boxes.
The update will kick into effect on or after the next renewal date, so we encourage you to update your refill box as soon as you become aware of any changes in your household’s needs.
Any time. Please go to the upper right person icon, log into your account, and click on “Subscriptions” in the top ribbon. You will see the “My Subscriptions” section on the left where you can update, pause, or cancel your Zebo subscription. Can we still be friends though? :)
We hear you, and have designed several preset one-time starter boxes to simplify decision-making for you.
If you prefer a fully customized one-time box, there is a sneaky way to do that too:
- Add a subscription box to cart and begin checkout
- Pick your desired products in the personalization quiz
- Select “This is a gift” on the payment page. Choose when you would like the gift subscription to start, and select only 1 shipment ;)
We do! If you are unhappy with your box, please contact us using the form below and give us an opportunity to fix it for you. We appreciate your understanding so much.
Absolutely, spread the love! During checkout, you will see “This is a gift” as an option after the personalization quiz. You can choose when you would like the gift subscription to start, and how many shipments (from a minimum of 1 box, 3 boxes, 6 boxes, to a maximum of 12 boxes) you want to send to the recipient. This person is so lucky to have you!
Join the club! Simply select the quantities needed for your family during checkout. We love to see a zero waste family!
We charge a flat $8.99 shipping fee because shipping providers charge us to send packages. Shipping is never truly free, so we prefer being transparent and showing you how much shipping costs us, rather than marketing it as “free shipping” and building in this hidden cost somewhere else.
Because all Zebo boxes follow a standard size and some products are a bit heavy, our simplest and most cost-effective option is USPS Priority Mail cubic pricing. It is the most economical shipping method we are able to find for Zebo’s specific dimension and weight measurements. In the future, we are hoping to offset carbon emissions on all Zebo boxes, and charging a shipping fee will help us get there faster. Thank you so much for your support.
We ship to all 50 U.S. states and territories, including the U.S. Virgin Islands, Puerto Rico and Guam. And yes, we ship to all APO, FPO and DPO addresses within the U.S. too. We do not ship internationally at this time, because of the associated emissions and cost (sorry!).
Within the US, USPS Priority Mail typically takes 2-5 business days. Sometimes severe weather or high shipping volume can throw a wrench in things, we hope for your patience and understanding.
Glad you asked! We proudly partner with EcoEnclose and choose shipping supplies made of mostly post-consumer recycled content and printed in algae-based ink.
Our boxes, bags, void fill, stickers, cards, and shipping labels are all made in the US of 100% recycled content. They're fully curbside recyclable and, if cut up, home compostable.
Our clear tape is made in the US of 100% plant-derived cellulose. It's biodegradable, but not exactly home compostable. We plan on switching to EcoEnclose’s recycled kraft paper tape when it’s back in stock.
If you see the clear tape on the box, just tear it off and toss. For the rest, reuse it, recycle it, compost it, whatever works for you!
This happens to the best of us! Please go to the login screen and click on the “Forgot Password?” link in the bottom.
Please go to the upper right person icon, log into your account, and click on “Account” in the top ribbon. You will see the “Your Password” section on the right where you can click on “Change”.
We are working hard to get there by 2023, hopefully faster!
The Instagram icon in the top ribbon will take you straight to our profile, where we love to see your zero waste habits in action and waste-related meme submissions!
So glad you asked!
Let’s start with the end goal: Zero waste aims to minimize dumpster-bound waste, the kind that lasts on the planet for many years, including and especially plastic.
While zero waste seems demanding and intimidating to many, the “zero” is an asymptote. It’s a goal we will consistently try to approach, but not fully reach, and that is completely okay. It’s not necessarily about fitting a year of trash into one mason jar (major props to those who can achieve this). It’s not about perfection.
To us, it’s about trying. It’s about consistency. It’s about consuming mindfully and making incrementally better decisions. It’s about having compassion for the planet and for yourself.
To achieve the goal of reducing waste, we follow the 5Rs of zero waste: refuse, reduce, reuse, recycle, and rot.
For example, in daily life we refuse single-use items (think plastic grocery bags, plastic water bottles, styrofoam takeout boxes). We walk, bike, carpool whenever possible. We cherish, repair, repurpose our belongings to extend their life. We shop secondhand or borrow when we need something (not underwear, don’t worry). We believe less is more, especially when it comes to physical possessions. We lean into minimalism. We lean away from the culture of use-and-dispose and always ask “do I really need this?” We compost organic waste like fruits and veggies. We donate personal savings to reputable, certified reforestation projects every month.
Your journey to zero waste may look very different from ours, which is wonderful. Pursuing this lifestyle is a highly personal experience, because your needs, priorities, and aspirations are unique, and shall be celebrated as such.
Zero waste is a mindset, a way of life. It embraces your individuality, your imperfections throughout the journey.
Read more and join the conversation on our blog.
A lot of our environmental issues stem from the products we use daily (here’s a recent study on the United States’ contribution to plastic pollution). And plastic waste is much more than just the bottles, wraps, boxes we throw away.
The money angle: Your taxes are paying for waste sites. This chunk of taxpayer money would be better spent elsewhere - if we dared to dream big - even back in our own pockets.
The health angle: Let’s think about where plastic comes from, and what it does to the body. Are you okay with wrapping ourselves, our babies, our food, our water in petroleum? Are you okay with ingesting a credit card's worth of plastic every week, as it eventually travels back up into the food we eat, water we drink, and air we breathe?
The racial justice angle: Picture a landfill right now, where would it be? Likely not Carnegie Hill, NYC, or Presidio Heights, SF. Landfills are disproportionately located near low-income communities and communities of color, who have to suffer the consequences of living with land, water, and air contamination. This likely will pass onto their next generation as well, who may be born with higher rates of health issues.
The animal welfare angle: plastic waste really is an animal rights issue. When we throw plastic away, we don’t have to deal with it in our homes anymore. Who will next? Animals, in their homes. The burden isn’t gone, just transferred.
We each have our own reasons for caring about waste. The bottom line is, waste affects everyone, from us in the present, to our children’s children in the future. You alone can divert up to 280 pounds of plastic waste per year, which weighs as much as a giant panda. How cute is that?
Your choices matter. You can make a difference. You hold the power to change things for the better.